Refund & Booking Cancellation Policy
At Stay Hostel (stayhostel.online), we prioritize trust, customer convenience, and clear financial transparency for all hostel room reservations and advance token deposits.
Brand Name: Stay Hostel
Support Email: [email protected] | Helpline: +91 7702829911
Registered Physical Address: House No 4-33-73, Venkateswara Nagar, Near Sagara Sangam, Jagathgirigutta, Balanagar, K.V. Rangareddy, Telangana - 500037
Core Cancellation & Refund Guarantees
“Bookings cancelled at least 24 hours prior to the scheduled check-in time are eligible for a full refund. Cancellations made within 24 hours of check-in may incur a standard cancellation fee or be non-refundable based on hostel availability.”
“Approved refund requests will be initiated and credited back to the original payment source (UPI/Card/Bank) within 5 to 7 working business days.”
1. Detailed Cancellation Rules
If you cancel your room reservation at least 24 hours before your confirmed check-in date and time, 100% of your advance booking amount will be reversed without deductions.
If a cancellation is submitted less than 24 hours before the designated check-in window, the hostel operator has held that specific bed inventory exclusively for you. In such events, a nominal cancellation fee equivalent to one day's room tariff may be applied, or the token may be non-refundable based on hostel availability.
Once a resident has physically checked into the property and generated a Digital Admission Pass, room fees for the ongoing cycle are governed by the hostel's standard monthly lease agreement. Residents must provide standard 15-day prior notice before vacating to claim security deposit refunds from hostel management.
2. Hostel-Initiated Cancellations or Facility Issues
In the rare event that a verified hostel is unable to provide the allocated room or bed upon your arrival due to overbooking, maintenance repair, or unforeseen property damage:
- You will receive an immediate 100% full refund of all payments made on our platform.
- Our student welfare team will assist you in relocating to an equivalent verified hostel in the same locality at no extra service fee.
3. How to Request a Refund
Requesting a refund is simple and handled through our transparent digital workflow:
Submit Request
Click "Cancel Booking" inside your My Stay portal or email [email protected] with your Booking ID.
Validation
Our support desk checks eligibility against the 24-hour window within 24 hours of submission.
Cashfree Payout
The refund is credited back to your original source (UPI/Card/Bank) within 5 to 7 working business days.
4. Refund Escalation & Support Contact
If you have not received your credited amount after 7 working business days, or have a dispute regarding a cancellation charge, please reach out directly:
Stay Hostel Refund Operations Desk
Email: [email protected]
Helpline: +91 7702829911
Registered Address: House No 4-33-73, Venkateswara Nagar, Near Sagara Sangam, Jagathgirigutta, Balanagar, K.V. Rangareddy, Telangana - 500037