Terms of Service & Community Charter
Welcome to Stay Hostel. By accessing or utilizing our digital platform hosted at stayhostel.online, our web application, or associated services, you agree to be bound by these Terms and Conditions.
Brand Entity: Stay Hostel
Support Email: [email protected] | Helpline: +91 7702829911
Registered Physical Office: House No 4-33-73, Venkateswara Nagar, Near Sagara Sangam, Jagathgirigutta, Balanagar, K.V. Rangareddy, Telangana - 500037
1. Platform Role & Zero-Brokerage Charter
Stay Hostel operates as a curated digital marketplace and discovery platform connecting verified hostel/PG operators ("Hostel Owners") with students, interns, and working professionals seeking accommodation ("Residents").
Zero-Brokerage Transparency Guarantee:
Stay Hostel guarantees that every bed listed on our platform is sourced directly from verified hostel owners. No broker commissions, hidden agent fees, or unannounced admission markups are permitted on this platform.
2. User Eligibility & Accurate Registration
- Users must be at least 18 years of age or possess guardian authorization to reserve a bed independently.
- You agree to provide true, current, and accurate identification details (full legal name, authentic phone number, and valid email).
- Providing false names or fabricated contact details constitutes a material breach of these terms and may result in immediate cancellation of booking vouchers without refund.
3. Room Bookings, Digital Passes & Cashfree Payments
A bed booking is deemed confirmed only after successful payment authorization of the token advance or initial monthly fee through our integrated payment partner, Cashfree Payments.
Upon payment clearance, the platform generates a unique, cryptographically signed Digital Stay Pass. Participating hostels are contractually bound to honor this pass for physical room occupancy, gate biometric enrollment, and mess dining entitlements.
All online transactions are encrypted via 256-bit SSL protocols. Users agree to comply with the terms of our payment gateway aggregator, Cashfree Payments India Private Limited.
4. Check-In Guidelines & Resident Conduct
- Mandatory Government ID: At physical check-in, residents must present their original government identity card (Aadhaar/PAN/Passport) for local police verification records as mandated by Telangana state safety norms.
- Property Rules & Curfews: Residents agree to abide by individual hostel timings, visitor protocols, noise curfews, and dining mess schedules established by the property warden.
- Prohibited Substances: Possession or consumption of illegal drugs, narcotics, firearms, or hazardous chemicals is strictly prohibited on all partner properties and will lead to immediate eviction and police reporting without refund.
- Property Care: Residents are expected to use hostel assets, furniture, electrical appliances, and fixtures responsibly. Wilful damage will be assessed and deducted from security deposits.
5. Fair Usage, Limitation of Liability & Disclaimers
While Stay Hostel inspects partner properties and verifies operational trade licenses, the daily operations, food preparation hygiene, and on-premise security remain under the direct control of the independent hostel management.
To the maximum extent permitted by applicable Indian law, Stay Hostel's aggregate liability for any claims arising out of a booking shall be strictly limited to the booking fee or commission amount received by Stay Hostel for the transaction in dispute.
6. Governing Law & Dispute Jurisdiction
These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of India. In the event of any legal dispute or arbitration arising from the use of stayhostel.online, the courts situated in Hyderabad / Rangareddy District, Telangana, India shall have exclusive jurisdiction.
7. Legal Notices & Support Inquiries
Stay Hostel Legal & Compliance Team
Support Email: [email protected]
Customer Helpline: +91 7702829911
Registered Address: House No 4-33-73, Venkateswara Nagar, Near Sagara Sangam, Jagathgirigutta, Balanagar, K.V. Rangareddy, Telangana - 500037